Our Process

Painter's USA exterior painting

What to Expect from Painters USA

Calls and e-mails

At Painters USA, our office is staffed from 7 a.m. to 5 p.m. Monday through Friday.  If you call during those times, you’ll get a real, live person, not some mechanical voice asking you to push buttons. For any project you can call 800-999-8715 or 630-653-8715-– try it now! For your convenience, you can also schedule an appointment online. We’ll be happy to talk to you about any painting project, answer your questions or schedule an on-site appointment immediately.

And if e-mail is more convenient, we’ll talk with you that way, too. Send yours to estimate@paintersusainc.com.

Appointments

Not only do our clients often have questions at the outset, but we need to learn about them, too. That’s why we’ll send one of our professional representatives to meet with you for up to 90 minutes, during which we’ll answer your questions in person and find out – directly from you – your goals and concerns about the project.

Our clients typically are concerned about:

  • Project deadlines (we meet them)
  • Our ability to start on last-minute projects quickly (we can)
  • The valuable time they’ll need to invest in the project (hardly any)
  • A smooth process (we guarantee it)
  • Quality (our work is performed by our own trained employees, not outsourced part-timers)
  • Clean-up (we leave our work areas in better shape than when we arrived)
  • The integrity of our employees (we conduct full background checks and drug screenings)'

With Painters USA, you can delegate your painting, cleaning or floor jobs to us – with no worries – allowing you to move on to your other responsibilities with the peace of mind that we will finish on time and with no hassles.

Written quotes

If speed is of the essence, we can provide a written quote (e-mailed or hand-delivered) within one to five days of our initial appointment. We’ll then follow up to make sure everything is clear and to answer any questions or concerns. We also give first-time clients references from projects we’ve completed similar to theirs.

After you accept the proposal, we’ll immediately call to schedule the work and make arrangements to exchange signed copies of the contract and receive your purchase order. To ensure large projects' progress efficiency and with minimal on-site disruptions, we recommend a pre-job planning meeting to discuss all the details, including building access, daily start and finish times, specific facility procedures, safety rules, and daily benchmarks.

Regular updates, immediate results

Once the project starts, we’ll inform you of our progress on a regular basis, and we’ll handle any concerns immediately. Our foreman will walk the job daily with our quality control checklist, making sure any touch-ups are completed promptly. You and members of your staff will be welcome to join him, ensuring your satisfaction at every step.

Completion

A final walk-through will be scheduled at completion. Our daily quality control ensures few, if any, issues will arise at this point, but any touch-ups or other fixes will be made on the spot. After you sign off, we’ll forward you an invoice with your purchase order. Our work comes with a full warranty – feel free to call us at 800-999-8715 should you have any questions or concerns down the road.

Painters USA, has been in business over 30 years, not by being “one and done,” but by developing working, mutually beneficial relationships with our clients that continue for years.

very respectful throughout the week. We are very impressed with their work.

—Chemical manufacturing plant manager

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