Our Net Promoter Score Is Currently +81.4!
The Net Promoter Score (NPS) is an effective tool for measuring customer satisfaction across a wide range of industries. Based on real customer feedback, it categorizes their satisfaction as being either negative, neutral, or very positive, using a scale that ranges from -100 to +100. Based on almost 200 customer reviews, we have an overall score of +81.4.
What does this mean? Well, we are excited by and extremely proud of this score because it indicates that our customer satisfaction rate is nearly three times the industry average nationwide.
What does this mean for you? Well, in short, it means that you can expect the very best when you come to Painters USA. We have a reputation we are proud of, and one that you can feel confident in trusting!
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
By asking one simple question — How likely is it that you would recommend Painters USA to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:
- Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
- Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
- Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
“Very professional, timely, cordial and polite! Additionally, I am very happy with the cleaning and the results. It makes such a big difference in the overall appearance of the warehouse and the building. Thank you! Well worth it.
—Industrial facility manager